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English, 03.03.2021 17:30 Gabysh4105

Respond to the email and explain one problem and two suggestions Dear Ms. Jones,

We understand that you have moved your accounts to another bank. We are very sorry to lose your business. To help us provide better service in the future, would you mind telling us why you made the decision to change banks? Thank you very much.

Sincerely,
Samuel George

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Respond to the email and explain one problem and two suggestions Dear Ms. Jones,

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